If you’re in a customer-facing role (aren’t we all?!?), take a look at Kim DiMetro’s five reasons why business aviation customer service plays a vital role.
Category: Planning
Survival Change: Creating and Sustaining Alliances Author
Among the many keys to effective change management, creating and sustaining alliances are critical puzzle pieces. Here’s why and how.
10 Keys to the Art and Science of Survival Change Author
Do you have cross-functional strife or poor operating results? If you’re ready to address the warning signs, check out these 10 keys for “Survival Change.”
Service Models: 5 Steps to Serving More than One Master in Business Aviation Author
In business aviation, you might serve the CEO, the Board, executive travelers, family, and more. Here’s how to define the service model to meet their needs.
Achieve Perfection with Closed-Loop Communication Principles Author
In aviation, nothing is more critical than flawless execution. Learn how to achieve perfection with simple, closed-loop communication principles.
Catapult your Flight Department with a Current State Assessment Author
How is your Business Aviation flight department doing? What is the next plateau of operational excellence? Try requesting a Current State Assessment.
Leadership: Where are We Going, and Why? Author
If you’re always putting fires out, it might be time to hit the proverbial “pause” button and ask, “Where are we going and why?”
5 Business Aviation Trends Author
Steve Brechter shares the five key business aviation trends that have the potential to significantly change the face of our aviation industry as we know it.
Is Your Flight Department at Risk? Author
The symptoms of an unhealthy business aviation operation are often misunderstood—even ignored. Here are 5 ways to assess “Is my flight department at risk?”
Be In the Moment and Boost Productivity Author
Discover the enormous benefit of being present. Follow these 7 Steps on how to be in the moment and boost your productivity.