How much will it cost for your services?

Our fee depends on the scope of the engagement. Our objective is to create substantial value for each client. We do this in various ways, often by validating the fundamental business model, stabilizing & improving performance (preserving cash, increasing margins, lowering cost, increasing earnings), all of which is designed to increase shareholder value.

We often spend time "on-site." In other cases we may be able to work remotely. It all depends on your needs. We work with you to understand the goals and objectives, the required deliverables & timeframe and the contract terms. Your comfort level, trust and willingness to do ‘what it takes’ are important ingredients to success.

Can the business be saved? Should it be saved?

It depends! There are several factors that are key indicators:

• Your commitment of resources
• Your flexibility in achieving the end result
• Your relationship with your creditors
• The approaches taken to date and the degree of success
• Employee morale and their willingness to adapt to change

How long does the average engagement last?

Every company and every client is different. We have worked on engagements that were accomplished in weeks and we have clients who use us on an ongoing basis as “force multipliers.” We take the time to make a specific diagnosis and develop a well-defined strategic plan of action. Our ‘reality-based’ focus means that we carefully identify root cause and clearly define a plan of action, measurement criteria and milestones for sustained improvement.

Will I have to reduce the workforce?

Not in all cases, but often a successful turnaround requires lowering fixed costs. People expenses are a significant portion of your operating expense. It’s important that you are prepared and willing to either make some tough decisions... or to delegate those decisions to us. It’s our job to help you save the ship…if it goes down, everyone, including you, goes down with it.

Do you provide change management and training for my staff?

We can. We typically assist with business process and change management skills. We can work closely with your staff to build a culture that supports change and we can help put processes in place to sustain the change.

Can you help me with my creditors?

Certainly. We have extensive experience successfully negotiating with creditors and financial institutions. We will work with them to ‘buy’ time, negotiate better terms and re-build valuable relationships.

When do I need a turnaround consultant?

The sooner the better. There is a strong correlation between turnaround success and the amount of time that has passed since discovering significant business problems. The longer you wait, the less chance you have for success. Key indicators can include negative cash flow, negative P&L and poor balance sheet ratios.

Do you have specific industry expertise?

Yes. While our turnaround skills are transferable across most industries, we bring skills in many industries, such as private and commercial aviation, aviation sector support, specialty retail and distribution & logistics. Our knowledge in these areas enables us to rapidly assess operations, draw upon proven methodologies and immediately implement the change designed to achieve your desired operating results.

What do we need to provide if you work onsite?

Our objective is to minimize the impact of having our team onsite. We will only bring team members who are critical to your success. We typically need a small, private office “close to the action.” In addition, we will need use a phone, fax, copier, printer, scanner and a limited level of administrative support. If your firm is so equipped, we may also need access to your IT infrastructure.

Do you do typically work in our office?

It depends on the engagement. We do need some amount of time with you and your staff. We know your time is valuable and often in short supply. We make the most of face-to-face time by conducting efficient meetings and treating your staff and their time with the respect they deserve.

What about the confidentiality of our business operations?

We do not work for direct competitors in the same market at the same time. We typically sign a confidentiality agreement to protect your business and its security. Any information we’re given to do our job is promptly returned at the end of the engagement.

How fast can you help?

Real fast. We are often called-upon to do “crisis” or “deep turnaround” assignments. We are also asked to assist finely-tuned businesses advance to improved levels of success. With the current downturn in the economy and the "credit crunch," we are experiencing increased demand, but we will commit to you to quickly evaluate our ability to do the job you need. We’ll let you know whether we are the right firm for your particular needs and how quickly we can begin the work. After a prompt and thorough review, we’ll let you know how long it will take to realize your desired results.

Give us a call. You’ll be delighted. We guarantee it!